Before your visit to a FOREX store – what you need to know

Service in our stores

In our stores, you can:

• Buy currency
• Sell or exchange back currency
• Use FOREX BuyBack
• Send or receive money abroad with Western Union

Before your visit – keep this in mind

• Bring physical identification
  You need to be able to show valid physical identification. In Sweden, Mobile Bank-ID is also an acceptable ID document.
• Prepared your means of payment
  Decide how you want to pay during your visit. Card or cash. Know your bank's spending limits.
• Be prepared to answer questions
  We may need to ask where the money comes from, what it will be used for and why you want to carry out the exchange.
• You may need to show documentation
  In some cases, we need documents that prove the origin of the money or the purpose of the exchange.
• FOREX exchanges currency for individuals
  Our currency exchange is intended for private individuals and private purposes, not companies, associations or businesses.
  
  
• Feel free to set aside a little extra time
  Some cases may require more questions or additional documentation and therefore take longer.

Bring a valid physical ID

In order for us to be able to help you, you need to show valid physical identification. We register and scan the identification in accordance with the rules that apply to our business.

We accept:

• Swedish, Danish, Norwegian or Finnish driving licence. 
• In Sweden, Mobile Bank-ID is also an acceptable ID document.
• National ID card from European countries
• Passports from all countries

We do not accept other forms of identification than those listed above.

Want to know more about how we handle your ID? Read about how FOREX ID scanner works.

 

Why we need to ask questions

FOREX is subject to rules for, among other things, customer due diligence and the prevention of money laundering and terrorist financing. Therefore, we may need to ask questions when you conduct an exchange with us.

For example, we can ask:

• Where the money comes from
• How the money has been saved or earned
• What the money will be used for
• Why you want to make the exchange

The questions can be asked regardless of the amount and even if you have previously been a customer of FOREX. Your data is treated confidentially.

Read more about why FOREX asks questions

Documentation You May Need

In some cases, we may need documentation that shows where the money comes from or what it is to be used for.

The origin of money
For example, we may need a printed bank statement showing how the money has been accumulated through salary, pension or other income. The bank statement may need to show at least three months as well as your name, account number and current amount.

What the money will be used for
Depending on the purpose, relevant documentation can be, for example:

• Travel: flight ticket, hotel reservation or other travel document
• Buying abroad: advertisement, contract or communication with the seller
• Medical treatment: booking confirmation, cost estimate or hospital or clinic documents

 

How to view documentation

The documentation should be:

• Printed or possible to send to us as a PDF
• In Swedish or English
• Clear and contain the information needed for the case

Documentation that is only shown on the mobile phone cannot be accepted.

If the document is in another language, it needs to be translated into Swedish or English by an authorised translator.

Need more information?

In some cases, we may need to ask for additional information or documentation before we can complete your transaction. If we are unable to achieve sufficient customer knowledge, we may need to refrain from completing the transaction.

Payment in store

You can pay with:

• Card
  Visa and Mastercard. Any amount limits may depend on the card and bank, and your bank may charge a fee for card payments. The fee varies between different banks but is often a fixed fee or a percentage (%) of the transaction amount. FOREX never charges fees for card payments. VISA Debit/Mastercard has a purchase limit of: up to 100 000 SEK
• Cash
  You can pay with cash. There are no limits on purchases made with cash, but if necessary, we can ask for documentation showing the origin of the money.
  
  

Prices and fees
See current prices and fees in our price list.