We always strive to make your experience easy, personal and efficient. To protect you, us and our society at large we are also very serious about fighting financial crimes such as money laundering, financing of terrorism, trafficking and trading with illegal weapons. We know that most of our customers have good intentions, but we always ask the same questions to everyone just to be sure.

What we ask about

When you use our services, for example exchange money, we ask you about the purpose of the exchange, such as where you are travelling or how long you will be gone. We are required to understand the transaction and may need to ask you where the money comes from and how you plan to use our services in the future.

Identity and id control

When using our services, you are required to confirm your identity by showing us your valid passport, driver’s license or other valid photo id.

You may also need to tell us if you are a public character, have a family member or am closely associated with someone of such a position or other formal public position.

Usage of your personal data

The information you give us will be handled confidentially.