Protective rules on personal data processing

GDPR regulates the basic principles for handling personal data and specifies prerequisites needed for handling to be legal. Furthermore, GDPR regulates the individual’s right of access to personal data, correction or erasure of errors in the data as well as restriction of processing.

Your rights

If you have questions regarding our handling of your personal data, contact us via email to: 

You can also request a registry extract of what personal data we have about you and how that data is being used. This is free of charge. To make sure your data is only being sent to you, the list will be sent as a registered mail meaning you need to pick it up at a post agent and show your ID when doing so.

Furthermore, you have the right to request a correction of errors in your data, erasing of any data not needed and limitation of our handling of your personal data. 

How to request your personal data

If you wish to request a list of your personal data, you need to fill out the PDF form found on this page. Send the filled-out PDF form to us via email or by post. You find more instructions on the form itself.  

Direct Marketing

You may at any time object to the processing of your personal data for the purpose of direct marketing and profiling in connection with marketing.

Make your objection by following the link found in email send outs, by sending your objection via email to by sending it by post to:

Nørre Voldgade 90, 1358 København K

Legal basis for processing personal data

FOREX process personal data to, amongst other reasons, be able to offer the services you wish to use and to provide payment services and products as well as related functions. Agreements between you as a customer and FOREX are based on you using the services we offer, such as currency-, online currency and exchange services and other services.

For full information about how we handle your personal date, please see FOREX Private Policy.


For your and our staff’s safety, we choose to use camera surveillance in our stores. The material is only used to prevent, stop and investigate crimes or suspicion thereof. The material may be handed to authorities.

We follow the EU rules and regulations for how recordings can be made, and the material used. The recordings go on 24 hours a day and in some special cases, sound recordings are also made. The material is stored for 30 days.

FOREX is responsible for the recordings and the personal data in them.

Data Protection Officer

If you cannot find the information you are looking for on this page, or if you have other questions related to our use of your personal data, please contact us via email to: